必须包含：

1. 退货及退款的适用时间
2. 退货及退款的适用情况
3. 若不支持退换货，亦需明确告知消费者不支持退换货
4. 告知消费者应该如遇退货及退款的指引和流程
5. 明确写出退换货的邮寄地址或告知邮寄地址会通过邮件的形式在提交申请后提供
6. 告知消费者多久会收到退款
7. 告知退款是否需要手续费
8. 告知退换货的邮费承担方

We stand by our product and offer a day money-back guarantee.If you are not fully happy with the goods you have received, you can return them to us within days of receiving your order.

[ 退回的物品必须满足以下条件：]To be eligible for returns,

Products must be

Products must be

......

[ 不能退回的物品包括：]The following products cannot be returned for reasons.

[若不支持退换货，亦需明确告知消费者不支持退换货]

Unfortunately, due to [不提供退货退款的原因] , once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. [品牌名] reserves the right to refuse any returns at any time.

You have up to [退货期限] days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

[需告知退款是否需要补货费，以及退换货的邮费承担方]

• [退货是否收取补货费用] We do not charge any extra fees on the returns. / You will need to pay restocking fee of percent on the returns.
• [由顾客承担邮费] We are not responsible for the return shipping costs of the items.
• [由商家承担邮费，需写明提供免费退货的国家或地区]

We offer free returns for the following countries/area:

If your country is NOT listed here you will be responsible for the cost of your return.

• [不同订单的商品是否可以一起退回]

Items from different orders can / cannot be returned within the same package.

• Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

[消费者退货的指引和流程]

注：包含寄回的地址信息

Step 1

Step 2

Step 3

RETURNS ADDRESS

[ 退款退回到顾客手中的方式及退回时间 ]

Refunds will be applied to the form of original payment method used to make the order. （例，按照原订单支付方式退回款项）

You will receive your refund withinhours after we have received your item.

[若有使用礼品卡(Gift card)购买的渠道，需添加使用Gift card购买时退货退款说明]

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through [ email address ] with the following info: